FAQs
Delivery
What are your order deadlines and delivery schedule?
There is one delivery per week on a Friday. Orders need to be in by 5pm on Sunday for delivery the following Friday.
Our boxes are sent nationwide sent with DHL with woollen insulation and ice packs to keep everything frozen.
The order will arrive between 8am and 8pm but you will receive a message on the day from the courier with a two hour time slot for the delivery. If you're not going to be in, please leave a note at the point of checkout with instructions outlining a safe place to leave it.
How do you deliver the food, and do you ship nationwide?
YES! Our boxes are sent nationwide sent with DHL with woollen insulation and ice packs to keep everything frozen. Orders arrive between 8am and 8pm on Fridays. We do not offer international delivery.
Refunds & Returns
What is your returns & refund policy?
We cannot accept returns however if you are unhappy with your product in any way please contact us at info@themamamenu.com with details to arrange a refund.
Allergens
Do you accommodate vegans?
Yes! We have several vegan items on the menu at all times.
What if I have allergies?
We operate from a kitchen that handles all allergens, so if you are extremely allergic to anything, I’m afraid we cannot assure you 100% that it doesn’t have traces. We handle nuts a lot in our menu so do not recommend ordering if you have a severe nut allergy. Most of our recipes are gluten, dairy & refined sugar-free.
The proof is in the pudding