FAQS
Delivery
What are your order deadlines and delivery schedule?
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Delivery takes place every Wednesday.
Orders must be placed by 5pm on the Thursday of the preceding week for delivery the following Wednesday.
Your order will arrive between 8am and 8pm. On the morning of delivery, you’ll receive a message from our courier with a two-hour delivery window.
If you won’t be home, please leave clear safe-place instructions at checkout so your delivery can be left securely.
How are the boxes delivered and to where?
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We deliver nationwide via DHL, with every box packed in wool insulation and ice packs to ensure your meals stay frozen and arrive in perfect condition.
Orders are delivered between 8am and 8pm on Fridays.
We currently deliver within the UK only.
Refunds & Returns
What is your returns & refund policy?
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As our meals are food products, we’re unable to accept returns. That said, if something isn’t quite right with your order, please email us atinfo@themamamenu.comwith the details. We’ll always do our best to resolve the issue and arrange a refund where appropriate
Allergens
Do you accommodate a vegan diet?
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Yes! Just select our veggie/vegan meals when ordering, all of our vegetarian meals are vegan.
Can you accommodate allergies?
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Our meals are prepared in a kitchen that handles all major allergens, and we’re unable to guarantee that any dish is completely free from traces.
Nuts are used frequently across our menu, so we do not recommend ordering if you have a severe nut allergy.
All of our dishes are gluten-free, but not all are dairy-free. If you have any allergies or intolerances, please let us know at checkout so we can flag this when preparing your order.
While we’ll always take care, we’re unable to guarantee the complete absence of allergens.